Cool Kat will gladly return and/or exchange unopened and saleable product within 30 days of the purchase date listed on your receipt.
We require the following:
Pricing fluctuations make a receipt mandatory for your return and/or exchange. We encourage you to retain your receipt for 30 days.
To protect our customer’s sensitive data, Cool Kat Party uses SSL data encryption technology and does not store your credit card information, nor do we ever have access to your credit card account number. Therefore, we are unable to retrieve your purchase via your method of payment.
You may request a duplicate copy of your receipt. Please allow 2-3 business days for any receipt lookup request. Please let us know what the exact date and amount of your purchase to streamline the lookup process.
Seasonal Returns – Cool Kat Party will return seasonal merchandise if it falls outside of the 14 days leading up to that respective holiday. If the holiday is an ongoing event (IE: Mardi Gras) we will make the determination at the time of the return
HELIUM TANKS – PLEASE SEE MANUFACTURER
FOOD STORAGE/SERVING VESSELS THAT HAVE BEEN USED OR SHOW SIGNS OF USE
ANY SPECIAL-ORDER ITEMS SPECIFICALLY BROUGHT IN AT YOUR REQUEST
ANY ITEM THAT WOULD PRESENT A HYGIENE CONCERN TO A FUTURE CUSTOMER
ALL COSTUMES AND/OR COSTUME ACCESSORIES