Cool Kat will gladly return and/or exchange unopened and saleable product within 30 days of the purchase date listed on your receipt.

We require the following:

 A receipt dated within 30 days of your purchase date. Due to pricing fluctuations, discounts and/or promotions we must see the original price and the form of payment in order for your return to be processed correctly.

To protect our customer’s sensitive data, Cool Kat Party uses SSL data encryption technology.  Due to this encryption process we have no access to your card number, nor do we store your card number. Therefore, we are unable to retrieve your purchase via your method of payment.

You may request a duplicate copy of your receipt.  Please allow 2-3 business days for any receipt lookup request. Please let us know what the exact date(not the bank posting date) and amount of your purchase to streamline the lookup process.

Seasonal Returns – Seasonal merchandise is final sale.  We do not accept returns and/or exchanges on time sensitive merchandise.

Sale merchandise – All of our marked down merchandise and/or sale priced merchandise is final sale. We do not take returns or exchanges for Sale items. Please see your receipt for items marked “SALE”, or an asterik (*) in the product description. If the price of the merchandise was rounded to a zero (0), this also will represent a final sale.

NON-RETURNABLE ITEMS

CARDBOARD STAND-UPS

HELIUM TANKS – PLEASE SEE MANUFACTURER

FOOD STORAGE/SERVING VESSELS THAT ARE NOT SEALED (EXAMPLE: BOWLS, TRAYS, SERVING UTENSILS)

ANY SPECIAL-ORDER ITEMS SPECIFICALLY BROUGHT IN AT YOUR REQUEST

ANY ITEM THAT WOULD PRESENT A HYGIENE CONCERN TO A FUTURE CUSTOMER

ALL COSTUMES AND/OR COSTUME ACCESSORIES

ALL SEASONAL ITEMS